We are seeking a dedicated and detail-oriented Onboarding and Client Support Specialist to join our team. This role is crucial to ensuring the seamless integration of service providers onto our platform and maintaining ongoing support for both providers and clients.
Responsibilities:
Onboarding Service Providers:
- Receive and review requests from service providers to join the platform.
- Conduct initial assessments to ensure applicants meet basic criteria.
- Run background checks and credential verification processes for all potential service providers.
- Dispatch field teams to perform onsite visits and verification if required.
- Coordinate with internal teams to ensure all necessary documentation and information is collected.
Profile Management:
- Activate or suspend user profiles based on compliance with our standards and policies.
- Maintain accurate records of all provider credentials and background check results.
- Ensure continuous monitoring and updating of provider profiles to reflect the most current information.
Client Support:[wpforms id=”997″]
- Provide ongoing support to service providers and clients through our administrative console.
- Address and resolve inquiries or issues promptly and professionally.
- Offer guidance and assistance to providers on how to use the platform effectively.
- Escalate complex issues to higher management when necessary.
Quality Assurance:
- Ensure that all service providers comply with our company’s standards and policies.
- Conduct periodic reviews and audits of provider performance and client feedback.
- Recommend improvements to onboarding and support processes based on feedback and observations.
Requirements:
- Bachelor’s degree in Business Administration, Human Resources, or a related field.
- Proven experience in onboarding, client support, or a similar role, preferably within a tech startup or service-oriented company.
- Strong knowledge of background check procedures and credential verification.
- Excellent communication skills, both written and verbal.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- High level of attention to detail and strong organizational skills.
- Proficiency with administrative software and customer relationship management (CRM) systems.
- Strong problem-solving skills and a proactive approach to identifying and addressing issues.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary and performance-based bonuses.
- Flexible working hours and remote work options.
- Professional development opportunities.
- A collaborative and innovative work environment
